The Office Manager oversees day-to-day operations of the business and any other duties assigned by the franchise business owner. Training will be provided by the franchise business owner.
Job Tasks and Responsibilities
Manage and execute customer sales process via phone and online sales channels
Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
Manage customer accounts via proprietary software system
Develop, monitor and ensure completion of field technician schedules on a daily basis
Manage office staff and field technicians on a daily basis to include payroll
Complete billing and invoicing of customers on a daily basis
Daily, weekly, monthly tracking of business performance against plan
Education and Experience
High school diploma, general equivalency diploma (GED) or equivalent
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Strong administrative, organization and filing skills
Phone sales experience preferred, not required
CRM software experience preferred, not required
Key Competencies
Outgoing and personable with strong interpersonal skills
Interpersonal skills
Communication skills - verbal and written
Listening skills
Consumer sales
Attention to detail and accuracy
Data collection and analysis
Customer service orientation
Adaptability
Initiative
Stress tolerance