Hiring Solutions Group is seeking on behalf of a client a detail-oriented, professional Customer Service Representative with 5 years of experience for a wholesale/retail manufacturer selling to the construction and designer marketplace.
RECRUITER’S TAKE: I visited the company. Nice new professional offices and clear-headed people to work with. The company was taken over a few years ago, so they are in a new stage with new owners. Well worth an interview (or we wouldn't have taken the job in the 1st place). We have other positions as well like this - so be in touch either way. We serve all Northern New Jersey and over 1,600 positions on our website nationwide.
Steps to Success:
The hiring process includes several steps:
- Quick phone call
- Video interview
- In-person interview
- Meet client
- Possible second meeting with client
- Verification of references and assessments
- Completion of the process within a maximum of three (3) weeks
- The client is ready to hire for a newly created position
Skills Required:
- Excellent verbal and written communication
- Service orientation
- Critical thinking
Minimum Education:
- High school diploma or equivalent
- 2–4 year college degree in Business Administration, Marketing, or Finance (preferred but not mandatory)
Requirements:
- 5 years of customer service experience
- Proven success in this field
- Reviews given at least yearly
- References demonstrating success are required
Responsibilities:
- Collects and verifies customer’s orders (input by sales, but verified at this stage)
- Carefully projects expectations based on verification by internal sources
- Quick follow-up with customers if anything changes (supplies not available, factory waiting on parts or delay, payment not cleared). It might happen 2% of the time, but we need to be on it. Entire buildings and all that is done in them depend on our accuracy.
- Keeps updated status in database (our custom software but very user friendly)
- Ensures full customer satisfaction and maintains a friendly, helpful attitude.
- Identifies and prioritizes problems and issues related to service area both internally and externally.
- Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork (in conjunction with the sales staff).
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift and schedule:
- Day shift
- Monday to Friday
Location:
- Clifton, NJ
Work Setting:
- In-person
- Office