Customer Service Representative / Truck Dispatcher
New Jersey based Granite Stone wholesaler / Distributor in the Mid-Atlantic States is seeking a motivated and experienced hands-on Customer Service Representative/ Trucks Dispatcher.
As a customer service representative, you will be the first line of communication for our customers. customer orders are taken via e-mail, telephone and in person.
Daily tasks include the following:
Support customers via e-mail, phone and walk-in
Create ticket order for dispatch/pickup/deliveries
Process customer payments
Accurately and timely input all load information into the spreadsheet/software application
Maintain and update product inventory
Collect and maintain new/current customer information in CRM
Assist with ordering supplies
Assist with providing quotes to customers with large projects
Resolve any customer complaint to ensure we exceed customers expectation
Follow up with customers inquiring about quotes/projects
Communicate effectively and professionally with customers, operations personnel and leadership
Other office duties as assigned
Dispatch tasks will include the following:
Dispatch inhouse drivers to NY/NJ/PA routes based on customer demands, availability, and routing
Manage and monitor daily loadout and delivery of outsourced carriers/trucks as well as customer pickup truck/trailers
Schedule dispatches with third party trucking companies
Monitor and communicate with drivers to ensure timely deliveries
Manage driver schedules, adhering to DOT regulations and delivery location hours
Maintain accurate records of vehicle conditions and violations
Resolve any issues or delays that arise during the course of a delivery, such as: accidents, weather, or traffic
Ensure carriers are complying with contractual terms
Training will be provided.
Familiarity with dispatch process and NJ, NY & PA Routes / maps and GPS tracking systems will be a plus.
Intermediate level skills in Microsoft Excel and Word are required.
Must be a team player. This is a fast-paced environment and you must have the ability to manage multiple tasks simultaneously.
This is a full-time, hourly position. The schedule is Monday – Friday, 6am-2pm.
One year experience is preferred, Interns also can apply.