Duty Manager

There is a unique opportunity for an experienced hotel management professional to join our Front Office team as Assistant Manager / Duty Manager on a full-time basis.Reporting to our Front Office Manager and with a hands-on approach, you as the Duty Manager will manage the Front Office operations across all duties of reception, reservations, telephones during your shift, while creating memorable and unique experiences for the guests visiting the Hotel.We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartistsBenefits, Rewards, MotivationsWith a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.Monitor all VIP’s, Members and special guests and their requests to and their needs are met and loyalty is maintained.