Customer Success Manager - Bilingual

Key responsibilitiesMajor point of contact with client base.Manage account setup and train newly boarded clients.Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.Educate existing clients on the value of additional G2 services and solutions.Identify, investigate, track and resolve inquiries and issues in a professional manner.Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.Able to collaborate with internal team on key initiatives.Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.Work within a team of other analysts, communicating effectively with colleagues.Completes all special projects and other duties as assigned.Critical skillsAbility to tolerate somewhat repetitious tasks.Tolerance for reviewing sensitive and risky web content.Familiarity with MS Office and Excel in particularGood self-motivation