Customer Support Assistant

Job DescriptionWe are seeking a proactive and detail-oriented Customer Support Assistant to join our team in Jersey City, NJ. The ideal candidate will be responsible for delivering excellent support to our clients, resolving inquiries efficiently, and ensuring customer satisfaction with every interaction. This is a full-time position offering a collaborative work environment and opportunities for career advancement.ResponsibilitiesRespond to customer inquiries via phone, email, and support tickets in a timely and professional mannerTroubleshoot basic technical issues and escalate complex cases as neededMaintain accurate records of customer interactions and issuesFollow up with clients to ensure resolution and satisfactionCollaborate with internal teams to improve support processes and customer experienceStay up to date with product knowledge and company updates