Job Description
We are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring each client receives top-quality service. This role requires excellent communication skills, problem-solving abilities, and a strong sense of professionalism.ResponsibilitiesHandle incoming calls, emails, and chat inquiries from customers.Provide accurate information regarding products, services, and company policies.Resolve customer complaints and concerns promptly and professionally.Maintain detailed records of customer interactions and resolutions.Collaborate with other departments to ensure customer satisfaction.Follow company guidelines and procedures to ensure quality service delivery.