Senior Service Designer

Kōrero mō te tūranga | About the role As a Senior Service Designer at Contact Energy, you'll be the go-to person for service design in your team and with business stakeholders. You'll dive into discovery activities, map out user journeys, and work alongside users to understand their needs and identify areas for improvement. Your job will be to weave service design practices into the business, run workshops, build strong relationships with stakeholders, and analyse data to turn insights into actionable plans. Plus, you'll mentor junior team members and champion service and experience design within the company. This role is key to supporting our Digital Generation and Corporate Productivity programs. You'll make sure our solutions are user-friendly, efficient, and meet business needs. By leading the discovery phase and turning gathered info into delivery requirements, you'll help us provide the right information at the right time for smart business decisions.