Manager, Customer Experience

Outstanding new senior leadership opportunity in a market leading national business where you get to use your strategic agility and proven customer and business experience to drive results and make an impact!The opportunity (role):As the leader of a new team of dedicated customer professionals focused on our B2C channel, we need you to:drive the development, delivery and continuous enhancement of the end-to- end customer experience strategy that aligns with Rockgas’ strategy;ensure consistent, high-quality service at each touchpoint of our customer journey, driving customer retention and growth, satisfaction, and loyalty; andprofitably grow the B2C channel and optimise the financial return, customer growth and retention and the effective management of the Rockgas/outsource arrangement.