Customer Service Representative IT

Te Whiwhinga mahi | The opportunityThe role of Customer Service Representative IT within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholdersProvide accurate information every time, and then ensuring all service requests are documented to a high standardWork within and contribute to our enthusiastic and energetic team spiritThis is a permanent role and is a full-time (37.5 hours per week) position, with a salary range of $54,000- $55,000.For more detailed information, please refer to the Position Description. About the team | Mō tō mātou rōpū The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.About you | He kōrero mōu Although experience within a similar environment would be beneficial, it is more important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.Important Skills | Nga Pūkenga Motuhake Have experience in a Call Centre, Help Desk or Customer facing role including troubleshootingAnswer customer queries and provide accurate information every time, and then ensuring all service requests are documented to a high standardHave excellent verbal and written communication skills with great listening and interpretation skills.Be a team player.Advantageous to have experience in ServiceNow, ServiceCloud or MaximoIdeal if you have had some exposure to Office365, Exchange, Active DirectoryThis position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.