Customer Relations Specialist

We are looking for a Customer Relations Specialist to join our vibrant CS team of 5, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.You will be responsible for, but not limited to:Ensuring all outbound and inbound calls are made for customer orders as per call cyclesEnsuring customer orders for both professional and retail business are entered into our ERP system accurately (including back orders if applicable) to ensure customer requirements & expectations are metExecute up-sell JDE strategies to increase sales and expand a customer’s product range within the existing customer baseBuilding rapport with all customers and potential customer of JDERespond to customer complaints requiring investigation in a timely mannerWorking with internal stakeholders to ensure organisational cohesion with all customer focused initiativesFacilitation of email requests; orders, product/pricing inquiries (internal and external customers) consumer complaints etcDaily completion of Credit Request and product returns