Credit & Collections Performance Manager

Te Whiwhinga mahi | The OpportunityWe’re looking for a Credit & Collections Performance Manager to join our Customer Wellbeing Group and strategically lead the charge in how we manage debt recovery—ethically, proactively, and with purpose.In this hands-on leadership role, you’ll be responsible for the day-to-day management of our debt book, guiding a high-performing team and ensuring our credit processes are both effective and people-centred. You’ll bring smart strategies to life—translating insight into action, embedding strong operational practices, and continuously refining how we recover debt in ways that work for both customers and the business.You’ll work closely with the Customer Wellbeing Manager to turn strategy into action—lead recovery campaigns, refining processes, and embedding continuous improvement across the credit lifecycle. You’ll also bring a keen interest in customer behaviour—using this lens to inform smarter interventions and support sustainable outcomes.This is a role for someone who thrives on complexity, leads with integrity, and is passionate about doing what works—for customers and for the business.