Client Success Manager - 12 Month Fixed Term Contract

In this role, you are expected to:Partner with Account Executives to lead operational activities with the assigned portfolio of clients providing an advanced level of technical consultation on systems and services.Own the holistic pre-and post-sale operational relationship including implementation for the assigned portfolio of clients, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to the Clients and Sales Account Owners.Foster and sustain a trusted client partner status with key client executives and stakeholders by proactively executing against forward looking Client Success Plans which tracks a client’s adoption, usage and health index for Visa products purchased.Ensure that Client operational goals and success metrics for their overall Visa product landscape are strongly understood. With intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans.Function as an advisor for the assigned portfolio of assigned Clients through showcasing outstanding operational excellence by driving complex and cross-functional initiatives in support of the key Client goals, incorporating automated solutions to achieve efficiency and productivity operational improvements.Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services to help support the client achieve these.Provide a perspective and comprehensive communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming changes to ensure Client readiness and service compliance through delivering outstanding Client educational training.Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance. This may include authorization, clearing & settlement, back-office processing.Lead periodic operational reviews with clients and Visa stakeholders.Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.Act, on an ad-hoc and as needed basis, as the central escalation point for managing client escalations concerning significant incidents and to support major crisis responses by maintaining ongoing interaction with clients to meet their specific needs throughout.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.