Partner. Energize. Deliver.Join our St. Louis team as anIT Support Specialistand become an employee of a nationally recognizedTop Workplace! This person would be the initial point of contact for customers/employees with IT needs. They would be responsible for managing help desk tickets, working them through our processes and procedures and escalating them to the appropriate technical expert if needed.Why Work for Us?Benefits, Compensation, Community Involvement and Employee AppreciationEach member of the Guarantee team is an essential partner in building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded.Employees are also eligible for annual discretionary bonuses. We offer a competitive benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.We value giving back to our communities through community outreach and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more!Responsibilities
Help-desk triage of incoming calls/tickets for the Central Region
Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
Performs End User application security access maintenance
Ensures continuous customer support and contact with customer
Consults with vendors on resolutions to identified issues
Deployment tasks: Desktop deployment, user creation, Teams rooms, mobile devices, etc.
Working with end-users to ensure features are understood
Training new users on software applications
Overflow for Western Region help desk
Provide ongoing Training
Other duties as assigned
Qualifications
2+ years experience in deployment and/or integration of IT solutions
Preferred experience working with business software in a construction environment
Ability to translate business needs into deployable software solutions
Technical or vocational school education preferred but not required
Knowledge, Skills, and Abilities
Customer service - must be able to listen to the needs of the company to best implement features
Willingness to learn
Ability to explain your findings in a concise, actionable manner
Ability to learn new skills and information sets quickly
Excellent communication skills (verbal and written)
Ability to identify, analyze, and create consumable documentation and training
Microsoft O365 experience
Familiarity of the following is ideal but not required: Dell Latitude Laptops, Apple iPhones / iPads, Viewpoint Vista, Viewpoint Field Time, Bluebeam, Dado, Microsoft Teams; Chat, File Storage, Voice, Video, and Rooms, FreshService
Humble, Hungry, and Smart
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visitwww.geco.comFor more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.https://geco.aaimtrack.com/jobs/1105606-161430.html