Basic Information
Reports to the Plaza Sr. Manager
24 hours per week
Salary: $16.44 per hour
Position is open until filled.
What You'd Do
Provide basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects money on account charges; updates customer records in the database; verbally explains circulation policies and procedures; makes other computer inquiries; and processes patron requests for reserve items.
Provide excellent customer service: assist patrons with use of library databases, computer equipment, and software; process patrons’ request material; prepares and sends Interlibrary Loan requests; and provides patrons with reader’s advisory assistance.
Transfer materials, which may weigh up 30 pounds, to and from book bins and shelves. Work environment that may be noisy or dusty.
Assists in processing United States Passport applications and trains new staff on the process.
Work cooperatively with others.
Use decision making skills to reflect the Library’s customer service philosophy.
What You Need
Ability to meet and serve the public, working effectively with patrons of all ages.
Ability to learn library operations, services, and policies, including computer procedures.
Ability to organize daily work routines for location effectively.
Ability to maintain cooperative working relationships with colleagues and the public.
Basic computer skills with a willingness to learn and keep current with emerging technologies.
Ability to follow oral and/or written instructions.
Ability to access materials from shelves which may be over head or those which may be below waist level. Must be able to work at a counter used for customer interactions.
Many duties are performed while standing and bending; ability to lift up to 30 lbs. Working environment may at times be dusty and noisy.
Additional consideration may be given to individuals that are fluent in any non-English languages spoken in the Kansas City area including Somali, Swahili, Spanish, Arabic, French, Dari, Pashto, and Vietnamese.
Minimum requirements include high school diploma or equivalent. Must be able to meet the requirements to become a U.S. Passport Agent.
Schedule
Monday 9-6
Thursday 9:30-6
Friday 9-5
Saturday 9-5
Friday and Saturday alternate each week.
How to Apply
Please apply for this position through our web application system at https://www.kclibrary.org/jobs. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.