Looking for a Premium Billing Specialist within Meridian, ID! Great entry level role with a Healthcare Benefits Insurance Provider!Pay: $20/hrSchedule: Mon-Fri 8-5Expected Start: 7/29Description:
Responsible for providing superior customer service while independently completing Premium Billing functions, including analyzing, researching, and problem- solving.
Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards.
Resolves customer issues on the initial call or provides timely follow-up when additional research is required.
Demonstrate understanding of department policy by passing audits.
Answers questions, take payments, and educates members and groups on billing and payment processes
Makes routine outbound phone calls to notify members of delinquent accounts.
Helps members enroll in the online billing and payment system.
Verifies if the customer meets the requirements to qualify for a reinstatement review and fills out the required documentation to start the process.
Works closely with other departments to correct member accounts.
Skills:Customer service, retail customer service, customer, service, eligibility, enrollment, research, resolutions, teller, receptionist, bank tellerAdditional Skills & Qualifications: High School Diploma or GED Good phone voice and strong communication skills. One year of customer service experience – healthcare experience not required. Intermediate computer skills in spreadsheets and word processing software (i.e., ability to manipulate between programs/browsers/windows, knowing how tobookmark web pages, having a decent typing speed and ability to use 10-key).Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.