Customer Service Representative

Description We are in search of a Customer Service Representative to join our team in the Healthcare/NHS industry, based in Minneapolis, Minnesota. In this role, you will be primarily tasked with customer-oriented responsibilities, including processing applications, maintaining customer records, and handling inquiries. This role provides a long-term contract employment opportunity.Responsibilities: Efficiently handle customer inquiries and provide appropriate responses Process customer applications with precision and speed Continuously monitor customer accounts and take necessary actions Maintain up-to-date and accurate records of customer interactions Employ the use of video tools in providing customer service Utilize R Code in the execution of your daily tasks Deliver service in accordance with healthcare-specific standards, such as HealthCare.gov and TRICARE Navigate offshore tasks effectively Work within the NIS framework in managing customer information. Requirements Proven experience in a Customer Service role, preferably within the Healthcare/NHS industry. Demonstrable knowledge and understanding of HealthCare.gov and its services. Proficiency in using video conferencing tools for customer interaction. Familiarity with TRICARE, the healthcare program for uniformed service members, retirees, and their families. Experience in working with National Information Standards (NIS) in the healthcare context. Basic understanding of R Code, demonstrating analytical thinking and problem-solving ability. Comfortable working in an offshore environment, coordinating with teams across different locations. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .