Voice Analyst

Description We are seeking a Telecommunications Specialist to join our team. This role offers a contract to permanent employment opportunity. In this role, you will be responsible for maintaining and provisioning VoIP related products, serving as an escalation point for technical support, and ensuring the efficient operation of our national voice services platform. This role involves remote work and requires strong multitasking abilities, customer service skills, and knowledge of VoIP systems and telephony standards. Responsibilities: Serve as a primary escalation path for field agents with VoIP related issues and trouble tickets. Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers' voice services. Troubleshoot issues with our voice services and update call paths as needed. Maintain active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Handle all tickets and jobs quickly and accurately from start to finish. Respond to customers in an expeditious and detail oriented manner. Coordinate proper installation and configuration of voice service components. Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay up to date on existing trouble tickets. Receive incoming calls and respond to emails regarding service troubles or call path changes. Perform other duties and responsibilities as assigned. Requirements Must have a minimum of one year of experience as a Telecommunications Specialist or in a similar role Proficiency in Cisco Voice Over Internet (Voip) is required Familiarity with Voice over internet protocol (VoIP) is essential Experience with VoIP System is necessary Expertise in IP Telephony and Telephony System is required Previous experience working in a Network Operation Center is preferred Must have Basic Troubleshooting skills Knowledge of ISDN, SIP is needed Excellent customer service skills and ability to resolve customer service issues Superior customer service skills are a must. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .