Voice Analyst

Description We are offering a contract to permanent employment opportunity for a detail-oriented Telecommunications Specialist. The role involves serving as a Voice Analyst within our Network Operations Center, focusing on provisioning and maintaining VoIP related products. This fully remote position will play a significant role in supporting and troubleshooting our voice platforms, maintaining active communication with our customers, on-site technicians, carrier service providers, and our Technical Support and VoIP Engineers. Responsibilities: Serve as the primary escalation point for VoIP-related dispatches and trouble tickets. Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for issues impacting our customers' voice services. Troubleshoot issues with our voice services and update call paths as needed. Maintain active communication with customers, on-site technicians, carrier service providers, and our Technical Support and VoIP Engineers. Respond to incoming calls and emails regarding service troubles or call path changes in a timely and detail oriented manner. Coordinate the proper installation and configuration of voice service components. Contact carriers and vendors to open new trouble tickets, schedule dispatches and stay up-to-date on existing trouble tickets. Implement, troubleshoot, and maintain VoIP systems. Work well in a team-oriented environment, successfully completing individual tasks. Demonstrate knowledge of telephone networks – POTS, VoIP, and TDM. Requirements Minimum of one year of experience as a Telecommunications Specialist or in a related role Proficiency in Cisco Voice Over Internet (Voip) Familiarity with Voice over internet protocol (VoIP), VoIP, and VOIP - Voice Over IP Experience with IP Telephony and Telephony System Knowledge of Network Operation Center operations Basic Troubleshooting skills Proficiency in ISDN and SIP protocols Exceptional customer service skills with a track record of resolving customer service issues Demonstrated ability to deliver superior customer service. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .