Customer Support Specialist

Job DescriptionWe are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.ResponsibilitiesRespond promptly to customer inquiries via phone, email, or chat.Identify and resolve product or service issues efficiently.Maintain accurate records of interactions and transactions.Collaborate with cross-functional teams to escalate and follow up on complex issues.Monitor customer feedback and report trends to management.Contribute to the development and refinement of support processes and documentation.Maintain a high level of professionalism and empathy in all customer interactions.