Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Assistant to join our support team in Grand Rapids, MI. In this role, you will be the first point of contact for clients, handling inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals with strong communication skills and a passion for helping others.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional and timely mannerIdentify and resolve client issues, escalating complex cases when necessaryMaintain accurate records of customer interactions and support casesCollaborate with technical and account management teams to ensure customer satisfactionFollow company procedures to provide high-quality service and supportAssist in creating and updating customer service documentation and FAQs