Customer Support Specialist

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, resolving inquiries, addressing concerns, and ensuring a seamless customer experience. The ideal candidate will possess exceptional communication skills, strong problem-solving abilities, and a genuine desire to help customers succeed.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Resolve technical or product-related issues by collaborating with internal teams.Maintain accurate records of customer interactions and resolutions.Provide proactive follow-up to ensure customer satisfaction.Identify recurring issues and recommend improvements to processes and systems.Assist in onboarding new customers, guiding them through setup and best practices.Support team projects and contribute to overall service improvements.