Customer Support Assistant

Job DescriptionWe are seeking a dedicated and enthusiastic Customer Support Assistant to join our team in Detroit, MI. This role involves supporting our customers by addressing inquiries, resolving issues, and ensuring their satisfaction. You will play a vital role in maintaining our reputation for exceptional service.ResponsibilitiesRespond promptly to customer inquiries via email and phone.Provide accurate information about our products and services.Resolve customer complaints and ensure timely follow-up.Document customer interactions and update records in our database.Collaborate with other departments to address customer concerns effectively.Identify trends in customer feedback and suggest improvements to processes.