Job Description:
We are looking for a motivated and detail-oriented Customer Support Assistant to join our team in Detroit. In this role, you will assist our customers by addressing inquiries, solving issues, and providing excellent support to ensure a seamless customer experience. Your ability to communicate effectively and your dedication to resolving customer concerns will make you a valuable asset to our team.Responsibilities:Provide prompt and professional support to customers via phone and email.Resolve customer issues by identifying the root cause and delivering practical solutions.Assist customers with account management, product information, and service updates.Maintain detailed and accurate records of customer interactions.Support the customer support team in meeting goals and performance metrics.Collaborate with internal teams to address and resolve customer concerns efficiently.