Multifunction Services Intermediate SupervisorApply NowSummaryWhy join the Entrance Services Team?We are a growing team, looking for phenomenal teammates willing to work outside of their comfort zone, think on their feet and expertly make quick decisions. Our team is dedicated, efficient, hard-working and always focused on our customers. We are looking for someone with expertise in both guest services and supervision to join our management team.What Benefits can you look forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Opportunity to do meaningful work and make a difference in the lives of patients and families
Opportunities for internal growth and professional development
Rare ability to grow, train and affect the career path of your staff
High visibility, your hard work and effort will be noticed every single day
SummaryIn this role, you will be accountable for achieving optimal patient, patient-guest and caregiver satisfaction through the establishment of a good working environment. To achieve this, you’ll be responsible for organizing, coordinating, planning, directing and supervising the daily work activities for AFSCME (bargained-for) and non-bargained for staff within the Michigan Medicine Entrance Services Department. You’ll assist patients, family members and visitors as it related to wayfinding within UMHS. In addition, you’ll build good will amongst all patients, guests and visitors by providing excellent customer service.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Responsibilities
Supervises a team of 15+ Entrance Services, Transportation, and Lift Team staff.
Works with a collective bargaining agreement (union).
Payroll administration and attendance control including approving/scheduling PTO.
Compliance with Michigan Medicine and Joint Commission (JCAHO) rules and regulations. Enforcement of department policies and procedures.
Daily rounding of designated Michigan Medicine Entrance Services locations.
Collaborative relationship with contractual valet staff and operation.
Maintain staff by actively participating in the department's hiring and selection process, facilitating orientation and training of new employees.
Ensures staff productivity through mentoring, counseling and disciplining employees as warranted; planning, monitoring and appraising job performance expectations.
Maintains safe and healthy work environment by enforcing and monitoring department standards.
Weekly development of staff schedules; assigning and monitoring work; utilization of resources; implementing productivity standards; resolving operational problems.
Timely and efficient customer service to ensure patient, family members and visitor's needs are met.
Promotes a teamwork philosophy, leading by example and communicating effectively.
Answer customer calls and dispatch staff as needed.
Responsible for monitoring timeliness of transports to reach goal of 36 minutes per transport.
Required Qualifications
Bachelor's Degree and 3-5 years' experience in the hospitality/service industry.
Physical Requirements
Ability to walk/stand for long periods and frequent travel to/from multiple locations.
Desired Qualifications
Experience working in service industry or health care setting.
Experience supervising in a union environment is helpful
Work Schedule40 hoursDays/EveningsFriday & Monday 7:00am - 3:30pmSaturday & Sunday 7:00am - 7:00pmBackground ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.Application DeadlineJob openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID249771Working TitleMultifunction Services Intermediate SupervisorJob TitleMultifunction Svcs Inter SuprWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusExemptOrganizational GroupUm HospitalDepartmentMM Entrance ServicesPosting Begin/End Date5/31/2024 - 6/15/2024Career InterestFacilities OperationsApply Now