Hyperscaler GTM Operations Manager

About the Role ServiceNow’s Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine, enabling growth through operational excellence, simplification, and impactful customer and seller experiences. We are seeking a Hyperscaler GTM Operations Manager to support our Director in delivering a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will focus on executing reporting, analysis, project management, and program coordination activities that drive operational rigor, enablement, and cross-functional alignment to support pipeline growth and partner success. The ideal candidate has a strong foundation in GTM operations, reporting, and program coordination, with proven skills in managing deliverables, organizing workflows, and driving execution in collaboration with multiple stakeholders. What You Get to Do in This Role Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales executionPrepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomesCoordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are trackedAssist in developing program materials, documentation, and stakeholder communicationsMaintain program trackers, action logs, and status updates for internal and external stakeholdersPartner with Sales, Marketing, Partner, and Enablement teams to ensure smooth execution of projects and operational processesIdentify opportunities to streamline workflows, improve reporting accuracy, and enhance program efficiencySupport governance processes by collecting, organizing, and distributing relevant program data and documentation