Senior Solution Engineer

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. About the Role: Senior Solution EngineerWe're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. What You'll Do: Partner with mid-market customers to understand their unique goals and challengesCollaborate closely with sales to lead discovery calls and showcase tailored product demonstrationsTranslate customer needs into thoughtful solutions that demonstrate our platform's valueCreate engaging, audience-appropriate presentations that simplify complex ideasBe a trusted advisor - bringing empathy, clarity, and insight into every interactionStay curious, embrace learning, and grow your expertise alongside a supportive team