Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Customers in more than 60 countries use these capabilities as they manage and modernize IT infrastructures and application landscapes and adopt DevOps practices.
Device42 Customer Success Engineers enable our largest and most strategic customers to quickly realize business value through the implementation of our software. Our Customer Success Engineers combine technology expertise, process discipline, and passion for customer success to drive fast time to value for our customers.
 What You’ll Do:Achieve fast time to value for our customers by helping our key customers through our Installation & Configuration (I&C) of their Device42 softwarePartner with our Customer Success Managers to drive customer success and business value recognition, including potential upsell and expansion opportunitiesChampion and advocate for the customer at every turn – escalating issues and working cross functionally to ensure the needs of the customer are metEstablish strong working relationships with all clients, request regular feedback, and reinforce business value gained through product usage including presentations of current & upgraded featuresManage ongoing call cadence with customers until I&C is complete and customers are in production, discovering assets, including training customer teams on the product functionality and its featuresAnticipate risks and barriers to pre- and post-launch customer engagement with the Device42 productsAnalyze & synthesize product feedback from customer correspondence and effectively communicate to the Device42 product team.Conduct ad-hoc alignment meetings with customers and internal product teams to brainstorm solutions as new challenges arise & provide customer feedback to the respective parties as neededWork with our Partners to build strong relationships and enable their success with our customersAccurately report key customer metrics including adoption, production status, and risk to ensure visibility into customer health