The Opportunity:
Flywire is looking for a Senior Manager, B2B Implementation to lead our implementation function within the B2B vertical. This is a high-impact role responsible for overseeing the delivery of complex software and payment solutions to enterprise and mid-market clients across industries including SaaS, manufacturing, professional services, and more.
You’ll lead a team of Implementation Managers, drive operational excellence, and partner cross-functionally with Product, Engineering, Solutions, and Client Success to ensure every implementation is successful, scalable, and sets our clients up for long-term growth.
If you’ve led high-performing implementation teams in a SaaS or FinTech environment, have a strong grasp of systems integrations and payments infrastructure, and thrive in a fast-paced, client-first environment this role is for you.Key Responsibilities:Lead and grow a team of Implementation Managers supporting B2B client onboardingServe as the escalation point for complex implementations involving payment integrations, ERP syncs, token migration, or custom configurationDevelop and maintain scalable processes for project delivery, testing, launch, and client handoffOversee portfolio health and team capacity planning to ensure predictable timelines and qualityGuide project scoping and solution design for large, strategic clients in partnership with Product and Solutions teamsDefine and track key metrics related to implementation performance (e.g., time to value, CSAT, launch velocity)Collaborate with internal stakeholders to advocate for tooling improvements, workflow automation, and process alignmentCoach and mentor team members to build implementation excellence and support professional growthRepresent the B2B implementation function in leadership meetings and contribute to strategic planningLead critical go-lives and troubleshoot into implementation issues when needed