Global Partner Program Manager

You’re not just a program manager. You’re the operational backbone behind bold ideas—turning program design into repeatable, scalable execution.At CyberArk, we move fearlessly forward—and we’re looking for someone who does the same. As our Global Channel Program Manager, you’ll ensure the day-to-day success of CyberArk’s global Channel Partner Program by owning operational delivery, program governance, compliance enforcement, and partner-facing systems execution. You’ll be a trusted advisor to Channel Account Managers (CAMs), ensuring they are equipped to drive partner engagement while maintaining program standards.This role is built for someone who: Thrives in execution and implementation, turning strategy into resultsBrings structure, rigor, and accountability to program operationsBuilds trusted relationships across regions and functions through clarity and responsivenessStays focused on details without losing sight of cross-functional dependenciesIs energized by solving problems, enabling others, and delivering operational excellenceActs in the best interest of the team and company—you’re accountable, passionate, and focused on results.You’ll support Channel Account Managers (CAMs), ensure governance and compliance, and lead the partner experience across platforms like the CyberArk Partner Community. You’ll support the execution of global initiatives by delivering field-driven insights and ensuring that partner program changes are implemented consistently and effectively.This is your opportunity to make a measurable impact in a company that’s pioneering the future of identity security.What You’ll Do:Program Execution & Field SupportAct as the primary business partner to CAMs for the daily execution of the Channel Partner Program (CPP)Triage and resolve partner-related operational questions, requests, and escalations from the fieldLead the onboarding experience for new CAMs and partner-facing roles, ensuring alignment with program structure, tools, and processesManage program support channels, including the CPP inbox and Chatter threads, ensuring timely responses and resolutionGovernance, Compliance & Performance Reporting:Own the operational enforcement of program rules and policies, including tier eligibility, certification requirements, and benefit qualificationsOversee audit readiness and support quarterly/annual compliance reviews in coordination with Legal, Finance, and RevOpsValidate partner records in Salesforce and coordinate with RevOps for proper hierarchy, segmentation, and benefit setupTrack and report compliance metrics and operational KPIs, highlighting issues and areas for remediationPartner Experience & Platform Operations:Manage partner content governance on Highspot, ensuring timely updates and clear organization for internal and external audiencesServe as the day-to-day business lead for the CyberArk Partner Community platform (PC), coordinating enhancements and release testing with IT and RevOpsMaintain user documentation, release notes, and training guides to drive platform adoption and satisfactionDeliver regular usage reporting, feedback collection, and cross-functional updates on platform performanceInitiative ImplementationSupport field execution of initiatives owned by the Global Partner Programs team (e.g., new tier launches, regional campaigns, platform changes)Localize global rollouts by providing hands-on CAM support, field training, and operational oversightSurface regional feedback, adoption blockers, and success stories to inform future phases of rollout#LI-CT1