The Opportunity:Flywire is seeking a Global Benefits Manager to lead the delivery and evolution of our global benefits and wellbeing programs. In this high-impact role, you’ll own our health, retirement, leave, and wellness offerings, ensuring programs are employee-centric, compliant, and scalable.
A key initial focus will be on transitioning benefits administration to our Global People Service Center (GPSC) team, including workflow setup, process documentation, and coaching GPSC team to confidently handle employee-facing inquiries. Your ability to enable others while remaining hands-on will be key to building scalable operations and establishing yourself as the go-to expert for more complex issues.
You will lead benefits planning, design and execution, manage vendor relationships, oversee compliance deliverables, and elevate the employee experience. You’ll also partner closely with Total Rewards leadership to shape future strategy. This is an ideal role for someone with a growth mindset who brings operational excellence and proactive, cross-functional partnership. Serve as global lead for benefits program planning, design and delivery, across health, retirement, wellbeing, and leave programsPartner with GPSC to implement and refine workflows, document processes, and ensure operational consistency across regionsAct as the primary escalation point for complex or sensitive benefits inquiries and issuesPartner with Finance to track benefits spend, support budget forecasting, and analyze cost impacts of plan changes or growthOwn vendor relationships, including renewals, service escalations, vendor performance reviews, and cost managementOversee compliance and regulatory deliverables (e.g. 5500 fillings, ACA reporting, eligibility and accuracy audits)Experience leading benefits-related design and configuration work during HRIS implementations; Workday experience strongly preferredSupport ongoing benefits communications, education campaigns, and employee facing materials.Contribute to benefits analytics and reporting,  plan benchmarking, design analysis, and program enhancement in partnership with vendors / brokersPartner with Total Rewards leadership on long-term benefits strategy and continuous improvement initiatives.