Client Success Operations Associate

The Opportunity:Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.Troubleshoot complex technical issues using logs, developer tools, DataDog, and internal tools.Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.Translate technical findings into simple, actionable updates for customers and internal stakeholders.Assist in writing SOPs and contributing to knowledge base articles and internal documentation.Take ownership of escalated or pattern-based tickets and track them to resolution.Identify bugs or process inefficiencies and work with the team to improve the overall support workflow.Participate in customer calls, screen shares, or trainings when escalations require a higher level of communication.Rotate into the holiday or on-call support schedule as needed.