Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) DescriptionCOMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our TeamSECURITY CLEARANCE IS REQUIRED: TS/SCI w/ POLYGRAPH BEFORE CONSIDERATION.Description:
Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support.
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
Document and communicate outage information to co-workers and customers
Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
Document all communications in a ServiceNow ticket system, escalate tickets as needed
Provide basic instructions on how to use services to both external and internal customers
Troubleshoot customer accounts and users’ ability to logon to the collaboration environment
Requirements:
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field. Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
Benefits:
100% company-paid Medical deductible w/ low premiums, Dental, Vision
Flexible Spending Account (FSA)
Short-term & Long-term Disability
401K: 6% dollar-for-dollar match (vested immediately)
Parental Leave (same amount of time for mother & father)
Paid Time Off
11Federal Holidays
Birthday Holiday
2-week fully paidSabbatical every 5 years
Emergency Facility Closure Days
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.