Service Account Assistant

Job DescriptionBlue Print Out is seeking a dedicated and detail-oriented Service Account Assistant to support our client service operations. This role plays a vital part in assisting account managers, coordinating service activities, and ensuring prompt, effective communication between clients and internal teams. The ideal candidate will possess strong organizational skills and a proactive mindset to help maintain customer satisfaction and operational flow.ResponsibilitiesAssist Account Managers in managing client service requests and maintaining daily service operationsMonitor and track service orders, job tickets, and customer inquiriesServe as a liaison between clients and service departments to ensure deadlines and expectations are metMaintain accurate records of service activity, schedules, and communicationsPrepare reports and summaries of client activity and service performanceResolve minor customer concerns in a timely, professional mannerSupport billing processes by collecting and organizing service data for invoicingCoordinate with other departments (logistics, printing, admin) to meet service requirements