Service Account Assistant

Job DescriptionWe are seeking a detail-oriented and proactive Service Account Assistant to support our account management team in ensuring smooth client operations and high service satisfaction. The ideal candidate will be responsible for maintaining client records, assisting with daily account tasks, and supporting communication between internal teams and external clients.ResponsibilitiesAssist account managers in the daily oversight of client accountsMaintain accurate records and documentation for all service accountsCoordinate with internal departments to fulfill client requests and service needsPrepare service reports and account updates for reviewRespond to client inquiries and escalate concerns when necessaryTrack service metrics and support account performance analysisHelp implement improvements in service processes and client communication