Job Title: Call Center Agent
Location: New Orleans, LA
Company: Miracom Hive
Employment Type: Full-Time
Department: Customer ServiceJob Summary:We are seeking a reliable and customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer calls, provide product/service information, resolve issues efficiently, and ensure customer satisfaction with professionalism and empathy.Key Responsibilities:Answer inbound calls and respond to customer inquiries in a timely and courteous mannerMake outbound calls to follow up on customer issues or sales leads as neededProvide accurate, valid, and complete information using the right methods/toolsResolve product or service issues by clarifying complaints and determining the best solutionKeep records of customer interactions and process customer accounts and file documentsFollow communication scripts and company guidelinesMeet personal/team call handling quotas and performance targetsCollaborate with team members and other departments to improve the customer experience