Customer Service Agent

Job DescriptionSignal Tru Brand is seeking a detail-oriented and customer-focused Customer Service Agent to join our team in New Orleans, LA. In this role, you will be the first point of contact for our clients, responsible for providing accurate information, resolving inquiries, and ensuring a positive customer experience. This position requires excellent communication skills and the ability to work efficiently in a fast-paced environment.ResponsibilitiesHandle inbound and outbound customer inquiries via phone and emailProvide accurate information regarding products and servicesResolve customer complaints and issues in a timely and professional mannerMaintain detailed records of customer interactions using internal systemsCollaborate with other departments to ensure customer satisfactionFollow company policies and procedures to uphold service standards