Job Title: Customer Service RepresentativeLocation: New Orleans, LA
Job Type: Full-Time
Reports to: Customer Service ManagerJob Summary:We are seeking a highly motivated and friendly Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer support, resolving inquiries efficiently, and ensuring customer satisfaction through various communication channels.Key Responsibilities:Provide accurate information regarding products, services, and company policiesTroubleshoot issues and resolve complaints with empathy and efficiencyProcess orders, returns, refunds, and exchangesMaintain customer records and update account information as neededEscalate complex issues to the appropriate department when necessaryFollow up with customers to ensure their concerns are fully resolvedContribute to team goals by achieving individual performance metrics