Customer Service Representative

Job DescriptionWe are seeking a detail-oriented and reliable Customer Service Representative to join our team in New Orleans. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment, we’d love to hear from you.ResponsibilitiesHandle inbound and outbound customer inquiries via phone and emailProvide accurate information about services, products, and policiesResolve customer issues in a timely and professional mannerMaintain customer records and document interactions in the systemEscalate complex issues to the appropriate departmentWork collaboratively with internal teams to improve customer experienceStay up to date with product knowledge and company procedures