Job Title: Call Center Representative
Location: New Orleans, LA
Job Type: Full-Time
Reports To: Call Center SupervisorJob Summary:We are seeking a customer-focused and detail-oriented Call Center Representative to join our team. In this role, you will handle inbound and/or outbound calls, provide product and service information, resolve customer inquiries, and ensure a high level of customer satisfaction.Key Responsibilities:Answer incoming calls and respond to customer inquiries promptly and professionallyMake outbound calls to follow up on customer requests or to conduct surveys, promotions, or collectionsResolve customer issues by clarifying problems, researching answers, and providing accurate informationMaintain detailed records of customer interactions using CRM software or call center systemsEscalate complex issues to supervisors when necessaryMeet performance goals related to call handling, customer satisfaction, and quality assuranceStay up to date with company products, services, and policiesHandle customer complaints with empathy and professionalism