What You'll DoAs a Customer Specialist 1 in our Benefits & Protection services area, you’ll apply your strong customer service and computer skills daily.Your day will be filled with:
Processing customer transactions and researching/responding to inquiries about billing, eligibility, benefit changes, COBRA requests, underwriting orders, and legislative issues.
Serving as the primary contact responding to inquiries from customers through email and phone calls.
Developing and promoting positive customer relationships by consulting with and educating customers about company products and services.
Evaluating customer feedback and recommendation action to improve overall customer service and retention.
May supervise accounts for delinquency status and proactively contact the customer as the need arises.
Perform audits of accounting records as the need arises to validate customer transactions. Post premium/fees and allocate funds to appropriate accounts to ensure financial accuracy.
This position is also a great way to advance your career! As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more. That’s one reason we were named/recognized as one of the best employers for diversity.Who You Are
2+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Proficient with desktop applications such as MS Office and Internet browsers.
Ability to effectively navigate within numerous software and web applications.
Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources.
Ability to provide excellent customer service while answering questions, capturing information, and completing effective and timely applicable documentation for calls.
Strong verbal and written communication skills.
Analytical, organized, problem solving, attention to detail, and decision-making skills.
Have a go getter mentality and able to work under limited supervision.
COMPASS knowledge preferred.
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$16.75 - $31.73 / hourTime Off ProgramPersonal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.Pension EligibleYesAdditional InformationWork Authorization/SponsorshipAt this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)Investment Code of EthicsFor Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience PrincipalWhile our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career!Principal is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Original Posting Date5/17/2024Most Recently Posted Date5/20/2024LinkedIn Remote Hashtag#LI-Remote