Customer Service Representative

Description We are offering a permanent employment opportunity for a Customer Service Representative in the Payments industry, based in Indianapolis, Indiana. As a Customer Service Representative, you will play a pivotal role in addressing customer inquiries, maintaining customer records, and processing customer applications. You will also monitor customer accounts and take necessary actions.Responsibilities: Efficiently process customer credit applications while ensuring accuracy Maintain and manage customer credit records meticulously Respond to customer inquiries via phone, email, and chat, providing quality customer service Foster customer self-service by promoting tools like IVR and Web Assist customers in making phone payments, providing alternate payment options when necessary Navigate through customer service systems and tools to service customers effectively Provide customers with information about promotions, new or upgraded products Quote rates to customers, encouraging them to utilize prepay options Open trouble tickets to address specific customer issues, following existing procedures to solve standard problems Maintain call center metrics and quality scores, receiving instruction, guidance, and direction from others as needed. Requirements Proven experience in Customer Service, preferably within the Payments - Corporate industry Proficient in Data Entry, with a keen eye for detail Demonstrated ability to conduct Research, identifying and solving problems efficiently Excellent Email Correspondence skills, with the ability to communicate effectively with clients Experience in preparing Customer Quotes, understanding and meeting client needs promptly TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .