DescriptionJoin National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Lumident in Indianapolis, IN for a full time Customer Service Representative. The regular hours for this position are 7:30 a.m. to 5:30 p.m., Monday through Thursday, 7:30 a.m. to 12:00 p.m. on Fridays, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position:
Answer phones in a timely manner while displaying appropriate phone etiquette
Promptly relay issues and concerns to appropriate area
Be courteous and treat external as well as internal customers with respect
Organize work area for highest function and efficiency
Ability to effectively use lab management software address customer needs
All other duties as assigned
Skills and Abilities Required:
Must be able to fluently read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor.
Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
Takes initiative
Exemplify the NDX Lumident core values
Excellent listening skills
Attention to detail and accuracy
Minimum Education and Experience Required:
Required: High school diploma or GED equivalent
PC literacy required: MS Office Skills (Outlook, Word, Excel)
Competencies
Strong Communication Skills
Customer Focus
Problem Solving
Decision Quality
Willingness to Learn
Productive Work Habits
Hazardous Materials or Equipment Used:
General Office Equipment
Physical Requirements:
Perform tasks at multiple workstations-standing and sitting for extended periods of time
Push, pull, lift, and/or carry up to 25 pounds
QualificationsEducationRequired
High School or Equivalent or better