Director, Patient Service Strategy - Oral Migraine

Purpose Statement: The Patient Services Migraine Patient Services Strategy role leads the broad APS team to develop care model strategies and acts as the critical link between AbbVie Patient Services (APS) and the Migraine brand team to champion patient support. The role is the strategic and cross-functional lead ensuring patients have an optimal treatment experience on their prescribed AbbVie product. Major Responsibilities: · Responsible for the overall strategy development for care model planning; gathers and aligns inputs from PACT (Patient Access Care Team) · Leads PACT to define APS franchise and brand strategies, leads franchise annual strategic planning and investment allocation · Supports cross functional teams to identify and articulate customer needs, industry trends and other ways to enhance current patient support programs · Orchestrates PACT to dive deep into PSP program effectiveness to identify ways to improve the patient experience and achieve better outcomes. Aligns PACT on enhancements and/or new tactics to support the strategy · Develop the PSP narrative and lead presentations for senior leadership reviews, bringing in PACT teammates as topics dictate · Quarterbacks the “PACT" to drive collaboration across functional teams in planning for, operationalizing, and · Critical link between U.S. Commercial Brand Teams and AbbVie Patient Services for the franchise portfolio of products. Represent APS on the IBT and the IBT to APS · Ensure aligned strategic objectives and collaboration across all PSP and key stakeholder functions, specifically the IBT · Responsible for supporting brand strategic imperatives through designing and optimizing fit-for-purpose patient support program ecosystems · Responsible for pulling the PACT team together to share information with brand team and senior leadership on strategic initiatives and program performance · Accountable for driving PACT alignment for decision making · Promotes accountability for performance across functions, including providing periodic updates to senior leadership on program performance · Manages a direct report; coaches, guides, and develops direct report to work with APS and Oral Migraine brand teams as a trusted partner · Tracks brand needs, economics, strategies, timelines, and priorities while staying abreast of Migraine and patient trends Qualifications: · Requires minimum of a bachelor’s degree in business or related field, Master’s Degree preferred · 10+ years of experience in healthcare · 10+ years of experience working at a pharmaceutical company in roles involving strategy and execution · Deep understanding of the Oral Migraine portfolio · Strong strategic business acumen, financial acumen and a data driven mindset · Understanding of annual planning processes · Ability to work cross-functionally to gain alignment on customer needs, objectives, and priorities, to optimize business and customer outcomes · Ability to understand brand needs and trends to inform proactive business planning and prioritization · Experience in building relationships across internal and external teams · Senior level executive presence with strong writing, presentation skills and ability to navigate complex situations · Ability to influence across functions to gain consensus on solutions and motivate stakeholders to take action AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.