Workplace Office Experience Coordinator (Chicago)

Organization: Corporate Functions/WorkplaceLocation: Chicago, ILAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies. The Chicago office is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support.Job Description: The Workplace Office Experience Coordinator position executes the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location.Key Responsibilities:

Support health and safety initiatives for Chicago

Manage Fitwel certification documentation and activities

Complete various tasks to support the physical access control and security badge operations for Chicago

Point of contact during business hours for responding to critical escalations from our Security Operations Center

Manage and audit daily storage lockers

Maintain health and life safety equipment and supplies

Carry out instructions for security, fire, health, and safety and maintain records

Monitor critical spaces throughout the day to identify maintenance issues and appropriately escalate, including door hardware and cameras

Act as a point of contact for external providers (e.g., cleaning contractors, maintenance vendors)

Additional Responsibilities:

May greet/direct employees and visitors, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource

May process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy

May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment

May provide audio-visual support/troubleshooting prior to and during meetings and events as needed

May stock and maintain appearance of general use areas (e.g., reception area, copy room, coffee/vending area, etc.)

May provide basic technical support for standard office equipment (e.g., copiers and printers)

May provide support related to on-site catering

May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding

May contribute to the preparation of daily, weekly, and monthly reports

May perform administrative duties according to location guidelines

Requirements:

Working Hours: 6 am to 3 pm or 10 am to 7 pm (1 FTE per shift)

Ability to work occasional overtime and/or flex schedule to support various shifts

Occasional response to after- hours calls regarding office emergencies

Basic Qualifications:

Minimum of 2 years of customer service and/or hospitality experience

Preferred Skills:

Passionate about customer service

Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

Comfortable with technology and social media (advanced skills a plus)

Intermediate knowledge of MS Outlook

Intermediate knowledge of MS Office (Word/Excel/PowerPoint)

Professional Skills:

Ability to take ownership and make decisions independent of customer involvement (proactive)

Proven ability to work independently and as a team member

Highly responsive, flexible and adaptable

Proactive thinker/action taker

High level of professionalism

Critical thinking skills

Demonstrated problem solving skills

Excellent communication skills (written and oral)

Excellent organizational, multi—tasking and time management skills

Seeks out challenges and opportunities to grow

Business partner attitude and approach

Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Hourly Salary RangeCalifornia $22.26 to $49.33Colorado $22.26 to $42.64New York $20.63 to $49.33Washington $23.70 to $45.38What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.