Job Title: Loan Processor & Customer Experience Coordinator  
Location: Berman Subaru of Chicago 
Pay: $55,000-$85,000 (Base salary + monthly bonuses) 
Schedule (Must be able to work the hours listed): Monday: 12:00PM-8:00PMTuesday: 12:00PM-8:00PMWednesday: 9:00AM-8:00PMThursday: 9:00AM-3:00PMSaturday: 8:45AM-5:00PMJoin our team at Berman Subaru as a Loan Processor & Customer Experience Coordinator (CEC) - a hybrid role focused on loan processing, finance support, and delivering exceptional post-sale service. In this position, you'll support the dealership by processing purchase documents, coordinating with lenders, and ensuring our customers enjoy a seamless and satisfying ownership experience.Key Responsibilities:Loan Processing: Finalize all deal paperwork, verify accuracy, and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.Customer Experience Support: Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.Love Encore Program: Schedule and manage redelivery appointments with new Subaru owners, offering feature walkthroughs, system setup, and guidance on Subaru StarLink enrollment.Administrative Tasks: Maintain accurate records, support sales/finance teams, and handle CRM follow-ups including scheduling internet/phone/showroom-sourced appointments.Company Benefits:Competitive PTO Policy: Earn 2 weeks within your first year of employment!Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!Low-Cost Dental, Vision & Life Insurance OptionsShort Term & Long Term Disability CoverageFully PAID Training401K Retirement Savings PlanAutomotive Service & Sales DiscountsCareer Path and Opportunities for Advancement