About the RoleAre you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operations. In this fast-paced environment, you'll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you'll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!The ideal candidate for this role should have strong people management experience, analytical skills, excellent time management and organizational skills, and the ability to clearly communicate and present information to gain consensus at all levels of an organization. The person in this role must be a strategic thought partner while being able to effectively deliver against key projects as needed.This hybrid role requires 50% onsite attendance at our Chicago office, allowing for both in-person engagement and the flexibility of remote work.What the Candidate Will Do
Lead and manage a team of Claims Team Leads, driving performance and operational excellence within the US & Canada Claims operations
Provide leadership, management, and vision for the organization, consisting of 40+ employees
Direct management of of 3-4 direct reports and also serve as the on-site leader for Claims operations team ensuring strong culture & engagement, adherence to operational standards, and collaboration with other business units and stakeholders
Ensure high-quality claims management of complex claims processes and exceptional customer service through day-to-day oversight and leadership
Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
Identify opportunities for team development and leverage individual strengths to build a high-performing team
Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
Serve as a functional expert for direct reports and responsible for real-time support.
Integrate the efforts of teams across multiple shifts to deliver world-class customer support and attain service-level requirements
Measure and evaluate processes and drive continuous process improvement with an eye towards customer satisfaction
Identify root causes and implement changes to improve the accuracy, productivity, and quality of your team's performance
Basic Qualifications
Minimum 7 years of professional experience in a high-volume and highly productive service-industry, auto claims, safety related, or customer support environment and minimum 3 years of managing managers
Prior professional experience with optimization, processes, systematic organization, program/project management
Preferred Qualifications
Bachelor's Degree or equivalent experience
Outstanding communication skills. Including public speaking and the ability to present effectively to individual contributors and senior leadership
Performance management of large teams, creating and implementing policy, mentoring and coaching, as well as stakeholder management and communications about high visibility and time-sensitive issues
Strong organizational skills and ability to manage multiple workstreams simultaneously.
Experience leading leaders in a commercial auto team within a third-party administrator or a predominantly commercial auto insurance carrier
Strong understanding of claims policies and procedures, with the ability to apply them effectively.
Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
Proficient in managing multiple tasks across various technology platforms.
Strong organizational skills and ability to manage multiple workstreams simultaneously.
Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.
Experience or familiarity with project management
For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform