We are seeking a candidate who is customer service and detail oriented, organized, motivated and a team player who has excellent communication skills. In this position you will assist with daily operations, manage technician work schedules, provide excellent customer service and support both the administrative and field staff.
Tasks you will be responsible for each day:
- Answer incoming calls and respond to emails in a professional and timely manner
- Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing status updates
- Coordinate daily and weekly schedules for our Plumbing technicians and clients to ensure timely service and efficiency
- Input and maintain accurate customer service, job and equipment information in company databases and scheduling software
- Provide administrative support, including preparing service orders, updating records, and filing documents
- Assist technicians with necessary documentation, parts coordination and follow ups
- Track job progress and ensure all required information is collected and entered upon job completion
- Support office with general office duties and special projects as needed
Qualifications
- Strong communication skills both written and verbal
- Strong customer service skills
-Ability to muti task, prioritize and stay organized in a busy fast paced environment
- Honest, reliable and flexible with scheduling
- Must be available Monday - Friday 6:30am - 3:30pm
- Excellent time management skills
- Knowledgeable with computers and basic program operations (Word, Excel, etc)