Call Center Representative

Job DescriptionBeloform Craft is seeking a Call Center Representative to join our customer service team in Atlanta, GA. This role involves handling inbound and outbound calls, resolving customer inquiries, and ensuring a high level of customer satisfaction. The ideal candidate is a clear communicator with excellent problem-solving skills and a commitment to delivering exceptional service.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerProvide accurate information regarding products, services, and policiesResolve customer concerns promptly and efficientlyDocument call information and maintain updated customer recordsCollaborate with team members to ensure consistent service deliveryMeet individual and team performance goals