Call Center Agent

Job DescriptionBeloform is seeking a Call Center Agent to join our customer service team in Atlanta, GA. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring high levels of customer satisfaction. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesAnswer incoming customer calls and respond to inquiries professionallyMake outbound calls to follow up on customer concerns or feedbackProvide accurate information about products and servicesResolve customer issues promptly and efficientlyMaintain customer records and update information in the databaseEscalate complex issues to supervisors when necessaryMeet or exceed performance and quality standards